About Peggy Zappone
Peggy Zappone’s training and experience in mediation are extensive. After completing a three year certification program through the Dispute Resolution Center of Snohomish and Island Counties, she has continued to deepen her skills through training provided by the Federal Mediation Conciliation Services.
Peggy’s experience includes workplace mediation, family mediation (parenting plans), large group facilitation, small claims and landlord/tenant disputes. For 16 years, she has been dedicated to the effectiveness and productive outcomes that emerge due to the mediation process.
MA Degree: Mediation/Education, Anitoch University, Seattle, WA (1996)
BA Degree: History, Washington State University, Pullman, WA (1981)
- Human Resources in Education Leadership Certification (2013)
- Principal Certification (2002)
- Mediation Certification, Dispute Resolution Center of Snohomish and Island Counties (1997)
Peggy is a trained mediator and skilled at conflict resolution…. At the request of fellow building leaders and department directors she has successfully mediated conflicts. She knows how to work with people to gain their commitment to professional operating principles and accountability protocols. Over and over again she has shown the ability to remain calm, patient, respectful, detailed oriented and persistent in working through difficult and emotionally charged issues.