Conflict Resolution

Conflict in the workplace is a common problem and often pushed aside to “go away on its own” or solutions are quickly dictated in an attempt to remove the problem from the workplace. However, neither of these approaches is effective. Dispute in the workplace injures the potential of employees, their work and the overall performance of their workplace (business, school etc…) .

For schools and businesses it limits the capacity for people to work constructively together, if they can manage to work together at all. Conflict in the workplace also influences those not directly involved in the dispute. Their work is often negatively impacted by the troubles of individual employees or work teams. For managers, conflict within/between teams or individuals is time consuming, decreases productivity and the overall working climate is damaged.

Get results with a process approach to conflict resolution

Using a process of mediation/conflict resolution for various situations assists individuals and teams to get beyond the current dispute, move forward toward a mutually agreed upon resolution and leave them with skills to manage, therefore prevent, large scale dispute in the future. This process re-establishes a productive workplace climate and empowers employees with new skills to work together productively and professionally.

Put my years experience to work for your organization

I am highly trained and have 16 years experience in utilizing effective conflict resolution techniques and strategies. Managers, supervisors and administrators are often not trained in these strategies nor is there time available to manage such a process. Further, it is often avoided because managers/administrators also must maintain ongoing relationships with those involved in the conflict which creates reluctance to address the conflict.

Most people will be initially very reluctant to engage in mediation as they do not like confronting the problem. As a third party, I am able to work with conflict without such constraints or concerns stifling my ability to address issues.

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Conflict in the workplace

85% of employees have to deal with conflict to some degree.

Ms. Zappone assisted my leadership team to solve problems within the team. She coached team members to focus on skills to strengthen the team. This included communication skills with employees and their supervisor to prevent misinterpretation and learn and practice methods to manage conflict with co-workers productively.

Jim H.

Transportation Director

I am very skilled at moving people beyond their trepidation toward mediation and through a process to create workable solutions.